Terms of service

Last Updated: October 11, 2026

Welcome to Chaano! These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to the terms and conditions outlined below.

Please read these terms carefully before using our website.

1. General Information

Chaano is an online store offering a range of products for everyday use, lifestyle, home, and other purposes.

Throughout this website, the terms “we,” “us,” and “our” refer to Chaano. The terms “you” and “your” refer to customers, visitors, and users of our website.

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect once published on our website.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally eligible to enter into a purchase transaction under applicable laws. If you are under the age of majority, you must use our website with the involvement or permission of a parent or legal guardian, as applicable.

You agree to provide accurate and complete information when placing an order.

3. Products and Pricing

We make reasonable efforts to display our products, descriptions, images, and prices accurately. However, actual product colours, appearance, packaging, or specifications may vary slightly.

All prices are displayed in the applicable currency shown on our website. Prices, offers, and product availability may change without prior notice.

We reserve the right to correct pricing errors, update product information, or discontinue products when necessary.

4. Orders and Acceptance

When you place an order on Chaano, you are submitting a purchase request.

We reserve the right to accept, reject, or cancel an order in cases such as product unavailability, pricing errors, incorrect customer information, suspected fraudulent activity, or delivery-related limitations.

An order confirmation does not necessarily mean that the order has been dispatched. We may contact you to verify your order details before processing it.

5. Payment Methods

Chaano may offer the following payment methods, depending on product and delivery availability:

- Cash on Delivery (COD): Pay the applicable amount when your order is delivered.

- Online Payment: Pay through the payment methods made available at checkout.

Online payments are processed through applicable payment service providers. We do not intend to store your complete payment card details on our own systems.

Customers must ensure that payment details are accurate and that sufficient funds are available when placing an order.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe displayed on our website or communicated to you.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, operational issues, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact number.

Chaano cannot guarantee delivery on a specific date unless expressly confirmed. Any applicable shipping charges will be displayed during checkout or communicated before the order is finalized.

7. Cancellations, Returns, and Refunds

Order cancellations, returns, exchanges, and refunds are subject to our applicable Refund and Return Policy.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us promptly using the contact details provided on our website.

Approved refunds will be processed through the applicable payment method or another mutually agreed lawful method, subject to the relevant payment provider's processing timelines.

For Cash on Delivery orders, refund arrangements will be communicated to the customer after the return or refund request is approved.

Please review our Refund and Return Policy before placing an order.

8. Customer Responsibilities

By placing an order, you agree to:

- Provide genuine and accurate contact and delivery information.

- Place orders only when you genuinely intend to purchase the products.

- Cooperate with reasonable order-verification requests.

- Accept delivery of confirmed orders or promptly contact us if cancellation is necessary.

- Use our website lawfully and refrain from fraudulent or abusive activity.

Repeated refusal of COD deliveries or suspected misuse of our services may result in additional verification or restrictions on future orders, where permitted by law.

9. Intellectual Property

All website content, including text, graphics, logos, product descriptions, design elements, and other materials owned by or licensed to Chaano, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our protected content without prior written permission, except as permitted by law.

Product images or trademarks belonging to third-party manufacturers remain the property of their respective owners.

10. Third-Party Services and Links

Our website may use third-party services, including payment gateways, shipping providers, analytics tools, and external links.

We are not responsible for the independent policies, content, or services of third-party websites or providers. Your use of those services may be subject to their own terms and privacy policies.

11. Limitation of Liability

To the extent permitted by applicable law, Chaano will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits any consumer rights, statutory warranties, or liabilities that cannot lawfully be excluded or limited under applicable law.

We make no guarantee that website access will always be uninterrupted, secure, or error-free.

12. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy.

We may use the information you provide to process orders, arrange deliveries, communicate with you, provide customer support, and comply with legal obligations.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

13. Errors and Updates

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, or availability.

We reserve the right to correct such errors and update information, subject to applicable law and any rights that customers may already have.

14. Governing Law

These Terms of Service are governed by the applicable laws of India.

Any disputes will be handled by the competent courts or authorities in accordance with applicable Indian law, including applicable consumer protection legislation.

15. Contact Information

If you have any questions regarding these Terms of Service, orders, or our policies, please contact us using the details below.

Store Name: Chaano

Website: https://chaano.myshopify.com/

Email: chaano.store@gmail.com

Thank you for shopping with Chaano. We appreciate your trust and look forward to serving you!